affordable care

Helping community health centers achieve clinical and operational excellence

When it comes to health, quality shouldn’t be a trade-off, service shouldn't be a sacrifice, and cost shouldn’t be a barrier. Like you, Quest Diagnostics is dedicated to improving the health of patients through efficient, cost-effective care.

How Quest collaborates with you:





Community Engagement

  • Supporting you in quality improvement and innovation

    Knowing where you stand is the first step to reaching your destination. We work closely with you, employing powerful analytics to assess your current performance, identify clinical best practice gaps, and support improved medical decision-making.


    Clinical breadth and scientific depth to serve testing needs across multiple specialties

    Clinical breadth and scientific depth to serve testing needs across multiple specialties

    Accessible advanced diagnostics
    Power your precision health initiatives with Quest advanced diagnostic testing including molecular and genetic assays. Our services aid you in the timely and accurate prediction, diagnosis, treatment, and monitoring of disease:

    • Innovative testing for women’s health, oncology, and neurology
    • Extensive support from our clinical, anatomic, and genomic pathologists and genetic counselors
    • Clinical algorithms to facilitate the selection of the most efficient care pathways
    • Esoteric labs across the country for fast turnaround times

    Meaningful program innovations

    We offer innovations that drive sustainable improvement in quality and patient outcomes.

    CRC screening with Insure® ONE™
    Our convenient, at-home fecal immunochemical test kit requires only water-based sampling of one bowel movement, aiding in patient adherence.

    Diabetes care management program
    Data-driven approach to identifying patients at risk; also includes patient engagement services such as virtual coaching and Lyft rideshare services for homebound patients.

    Cervical cancer screening
    Age-based Smart Codes that make it easy to order both cervical cancer screening and STI tests.

    Clinical drug monitoring
    Proven tools to manage patients who are prescribed controlled substances and identify potential drug misuse:

    • Comprehensive drug screening options for prescribed, non-prescribed, and illicit drugs
    • Fast results confirmation for presumptive and definitive testing
    • A single lab partner for all sample types — blood, urine, and oral fluid

    Infectious disease testing
    An industry-leading test menu you can rely on for managing both patients with chronic or complex conditions and injection drug users who are at higher risk for transmission:

    • HIV, including PrEP and tropism testing
    • Hepatitis, including single-visit hepatitis C testing
    • 15 CT/NG testing options
    • Only national reference lab to offer a choice of tuberculosis tests

    Meeting quality reporting requirements

    Our customized and scalable Quality Reporting Program makes it easy to comply with reporting requirements and optimize reimbursements. Using our tools to track and report lab data-related quality metrics can help you make changes to improve overall quality scores. Additionally, swift access to lab data related to HEDIS measures and report templates facilitates simplified reporting.

    Data set that captures claims
    Optimize your reimbursements by accessing required testing results.

    Custom reporting
    Improve patient health by identifying patients with testing gaps or abnormal lab values who may require intervention.

    HEDIS report templates
    Reduce costs by eliminating the need for chart-chasing and redundant testing.

    Report retrieval
    Improve efficiency by quickly and easily running a variety of quality reports.

    Clinical process improvement

    Quest analytics can help you improve care coordination by identifying patients with testing gaps or abnormal lab values who may require intervention. Likewise, our Member Insights Report provides a 2-year review of new patient historical lab results, informing care coordination strategies including program eligibility and care outreach.

    FQHC Value Prop Presentation
  • Reduce costs while improving patient care

    Quest offers numerous tools to help your organization provide quality care without the expense and delay of chart-chasing and redundant testing. Understanding where money is wasted allows your organization to make process improvements and better optimize financial resources.


    Optimize test utilization

    Quest Lab Stewardship powered by hc1 provides your organization with in-depth visibility to your Quest reference lab test utilization that will help you monitor, assess, and guide test selection. You can analyze test data by patient, physician, test code, or date of service across a period of time to identify inappropriate test utilization and take action.

    Emphasize population-based preventive care

    Quest’s population health offerings are integrated solutions that bridge gaps in care, facilitate healthy living, and reduce the progression of chronic disease, sustaining quality of life for patients and controlling per capita costs.

    Our patient engagement tools help you keep patients invested in the interventions that can improve their health—and their experience. Quest removes complexities and inconvenience to keep patients engaged in their care with:

    Emphasize population-based preventive care
  • Expansive network of labs and thousands of patient service centers

    There is comfort in knowing you are covered. Quest offers the most extensive clinical testing network in the country, with laboratories operating in most major metropolitan areas 24 hours a day, 365 days a year to efficiently and effectively meet the needs of your clinicians and patients.


    Ensure affordability

    Quest offers programs to help eligible patients pay for testing, so they can get the care they need.

    • Broad payer coverage: We enable lower out-of-pocket costs for your patients with our broad health plan coverage, helping to ensure patients can take the physician-directed action they need to improve their health.
    • Quest financial assistance programs include monthly installment payment plans and discounts for qualified patients who can’t afford testing, based on guidelines provided by the US Department of Health and Human Services.

    Home-based testing solutions

    Quest Qcard™ offers a well-established program for biometric screening in the comfort of one's home.

    How it works

    At-the-ready phlebotomy staff

    The Quest team of highly trained phlebotomists are available to enhance your community health resources. Our phlebotomists are educated in processing clinical, pathology, and specialty genetic testing specimens and are experienced in drawing a wide range of patients from pediatrics to the elderly in a kind and caring manner.

  • Improve operational efficiencies

    There's power in having resources available to you to support effective and efficient care. Quest provides the information technology, laboratory services, and clinical expertise you need to improve diagnostic laboratory operations.


    Smoothly connect to the Quest Laboratory Information System (LIS)

    Seamless access to Quest ordering and test results from within your EHR greatly improves clinician workflow and care efficiency. With thousands of clients benefiting from successful interoperability to Quest, our broad interface expertise ensures timely implementation with minimal disruption.

    • Bi-directional interface with existing EMR at no cost
    • Most interfaces are operational within one month

    Simplify lab-related tasks

    With the Quanum® Lab Services Manager user-friendly dashboard, you can streamline operations, prevent errors, minimize disruptions, and save staff time.

    Simplify Lab-related tasks

    Access clinical decision-making expertise

    To help you decide the most efficient path to patient health, Quest offers a wide range of options for clinical decision support.

    Clinical decision-making expertise
    On-call consultation

    Client Services:
    1.866.MYQUEST (1.866.697.8378)

    Pediatric Medical Consultation Hotline:
    1.855.ALL.4KID(s) (1.855.255.4543)

    Genetic Consultation Hotline:
    1.866.GENE.INFO (1.866.436.3463)

    Prescription Drug Monitoring:
    1.877.40.RX.TOX (1.877.407.9869)

  • Quest is there for you and your community.

    Quest works closely with communities to support health improvements.


    Quest is active in communities across the country, working with patients and providers through sponsorship, educational forums, and charitable giving.

Take action

Contact us to learn how Quest Diagnostics supports your vision of delivering excellent, sustainable healthcare for medically underserved communities.

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