To advance community health, together.
Helping community health centers achieve clinical and operational excellence
When it comes to health, quality shouldn’t be a trade-off, service shouldn't be a sacrifice, and cost shouldn’t be a barrier. Like you, Quest Diagnostics is dedicated to improving the health of patients through efficient, cost-effective care.
How Quest collaborates with you:
Supporting you in quality improvement and innovation
Knowing where you stand is the first step to reaching your destination. We work closely with you, employing powerful analytics to assess your current performance, identify clinical best practice gaps, and support improved medical decision-making.Read more...
Clinical breadth and scientific depth to serve testing needs across multiple specialties
Accessible advanced diagnostics
Power your precision health initiatives with Quest advanced diagnostic testing including molecular and genetic assays. Our services aid you in the timely and accurate prediction, diagnosis, treatment, and monitoring of disease:
- Innovative testing for women’s health, oncology, and neurology
- Extensive support from our clinical, anatomic, and genomic pathologists and genetic counselors
- Clinical algorithms to facilitate the selection of the most efficient care pathways
- Esoteric labs across the country for fast turnaround times
Meaningful program innovations
We offer innovations that drive sustainable improvement in quality and patient outcomes.
CRC screening with Insure® ONE™
Our convenient, at-home fecal immunochemical test kit requires only water-based sampling of one bowel movement, aiding in patient adherence.
Diabetes care management program
Data-driven approach to identifying patients at risk; also includes patient engagement services such as virtual coaching and Lyft rideshare services for homebound patients.
Cervical cancer screening
Age-based Smart Codes that make it easy to order both cervical cancer screening and STI tests.
Clinical drug monitoring
Proven tools to manage patients who are prescribed controlled substances and identify potential drug misuse:
- Comprehensive drug screening options for prescribed, non-prescribed, and illicit drugs
- Fast results confirmation for presumptive and definitive testing
- A single lab partner for all sample types — blood, urine, and oral fluid
Infectious disease testing
An industry-leading test menu you can rely on for managing both patients with chronic or complex conditions and injection drug users who are at higher risk for transmission:
- HIV, including PrEP and tropism testing
- Hepatitis, including single-visit hepatitis C testing
- 15 CT/NG testing options
- Only national reference lab to offer a choice of tuberculosis tests
Meeting quality reporting requirements
Our customized and scalable Quality Reporting Program makes it easy to comply with reporting requirements and optimize reimbursements. Using our tools to track and report lab data-related quality metrics can help you make changes to improve overall quality scores. Additionally, swift access to lab data related to HEDIS measures and report templates facilitates simplified reporting.
Data set that captures claims
Optimize your reimbursements by accessing required testing results.
Improve patient health by identifying patients with testing gaps or abnormal lab values who may require intervention.
HEDIS report templates
Reduce costs by eliminating the need for chart-chasing and redundant testing.
Improve efficiency by quickly and easily running a variety of quality reports.
Clinical process improvement
Quest analytics can help you improve care coordination by identifying patients with testing gaps or abnormal lab values who may require intervention. Likewise, our Member Insights Report provides a 2-year review of new patient historical lab results, informing care coordination strategies including program eligibility and care outreach.
Reduce costs while improving patient care
Quest offers numerous tools to help your organization provide quality care without the expense and delay of chart-chasing and redundant testing. Understanding where money is wasted allows your organization to make process improvements and better optimize financial resources.Read more...
Optimize test utilization
Quest Lab Stewardship powered by hc1 provides your organization with in-depth visibility to your Quest reference lab test utilization that will help you monitor, assess, and guide test selection. You can analyze test data by patient, physician, test code, or date of service across a period of time to identify inappropriate test utilization and take action.
Emphasize population-based preventive care
Quest’s population health offerings are integrated solutions that bridge gaps in care, facilitate healthy living, and reduce the progression of chronic disease, sustaining quality of life for patients and controlling per capita costs.
Our patient engagement tools help you keep patients invested in the interventions that can improve their health—and their experience. Quest removes complexities and inconvenience to keep patients engaged in their care with:
Expansive network of labs and thousands of patient service centers
There is comfort in knowing you are covered. Quest offers the most extensive clinical testing network in the country, with laboratories operating in most major metropolitan areas 24 hours a day, 365 days a year to efficiently and effectively meet the needs of your clinicians and patients.Read more...
Quest offers programs to help eligible patients pay for testing, so they can get the care they need.
- Broad payer coverage: We enable lower out-of-pocket costs for your patients with our broad health plan coverage, helping to ensure patients can take the physician-directed action they need to improve their health.
- Quest financial assistance programs include monthly installment payment plans and discounts for qualified patients who can’t afford testing, based on guidelines provided by the US Department of Health and Human Services.
Home-based testing solutions
Quest Qcard™ offers a well-established program for biometric screening in the comfort of one's home.
At-the-ready phlebotomy staff
The Quest team of highly trained phlebotomists are available to enhance your community health resources. Our phlebotomists are educated in processing clinical, pathology, and specialty genetic testing specimens and are experienced in drawing a wide range of patients from pediatrics to the elderly in a kind and caring manner.
Improve operational efficiencies
There's power in having resources available to you to support effective and efficient care. Quest provides the information technology, laboratory services, and clinical expertise you need to improve diagnostic laboratory operations.Read more...
Smoothly connect to the Quest Laboratory Information System (LIS)
Seamless access to Quest ordering and test results from within your EHR greatly improves clinician workflow and care efficiency. With thousands of clients benefiting from successful interoperability to Quest, our broad interface expertise ensures timely implementation with minimal disruption.
- Bi-directional interface with existing EMR at no cost
- Most interfaces are operational within one month
Simplify lab-related tasks
With the Quanum® Lab Services Manager user-friendly dashboard, you can streamline operations, prevent errors, minimize disruptions, and save staff time.
Access clinical decision-making expertise
To help you decide the most efficient path to patient health, Quest offers a wide range of options for clinical decision support.On-call consultation
Pediatric Medical Consultation Hotline:
Genetic Consultation Hotline:
Prescription Drug Monitoring:
Quest is there for you and your community.
Quest works closely with communities to support health improvements.Read more...
Quest is active in communities across the country, working with patients and providers through sponsorship, educational forums, and charitable giving.